1. HELP

A. Order Related

Q 1. How will I know if the order is successfully placed?

Once your order is placed you will receive a confirmation email and text message.

Q 2. How do I track my order?

For your order status, you can go to the ‘My Account’ tab on our website and click on ‘Order History’. You can track the status of your package, 36 hours after your order has been dispatched from our warehouse.

For orders within India, once your order has been dispatched you will receive an email with the tracking number and the name of the courier company that is processing your order.

Q 3. What should I do, if my order has an item missing?

Please write to us at orders@sangrangjaipur.com or call us on +91 89497 83399, or Whatsapp +91 82393 88388 for any assistance related to your order. Our customer support team will be happy to help you. Our working hours are from 11 am to 7 pm (Monday - Saturday)

Q 4. What should I do, if my order is damaged?

Opening Video is mandatory in case of any damage or defect and please write to us at orders@sangrangjaipur.com or call us on +91 8949783399 or Whatsapp on +91 8239388388, for any assistance related to your order. Our customer support team will be happy to help you. Our working hours are from 11 am to 7 pm (Monday - Saturday)

Q 5. What should I do, if I am not available to collect my order?

Please write to us at orders@sangrangjaipur.com or call us on +91 8949783399 or Whatsapp on +91 8239388388, for any assistance related to your order. Our customer support team will be happy to help you. Our working hours are from 11 am to 7 pm (Monday - Saturday)

Q 6 What should I do, if in case of delay in delivery?

Please write to us at orders@sangrangjaipur.com or call us on +91 8949783399 or Whatsapp on +91 8239388388, for any assistance related to your order. Our customer support team will be happy to help you. Our working hours are from 11 am to 7 pm (Monday - Saturday)

Q 7. What should I do, if I need to change the shipping address once the order is in transit?

Once the order is dispatched you can’t change the shipping address, but before dispatch you can call to us on +91 8949783399

Q 8. What should I do, if by mistake I mentioned wrong address / Mobile No. / Pin Code etc. and the order is in transit?

If order is in transit nothing can be changed, this this case order will return back to us and we have to reship the same order to you with your correct details, but second courier/ Dispatch will be extra chargeable as per total weight of parcel and COD charges

Q 9. What will happen if I am not available at home and parcel return back?

In this case you have to call us and E Mail us on care@sangrangjaipur.com or call +91 8949783399 WhatsApp on +91 8239388388

The parcel will come back to us and we will reship it with extra shipping charges and COD charges

2. Shopping

Q. Where do I apply the promo code to get the discount?

Once you are finished selecting your products. Click on ‘Proceed to Checkout’ and enter the promo code there.

Q. How do I determine the right fit for a dress?

Please refer to our size chart available alongside every product on the website, for your perfect fit.

Q. How do I add items to my wishlist?

You will have to log in to our website to start adding items to Cart.

Q. How can I find which products have offers on them?

The quick view option of the product will mention in case there is an offer available on it.

Q. Do you offer customization?

We are a ready-to-wear brand.

Though few of our products have the option of customization. You will be able to see that in the product description.

Q. How do I place a wholesale order?

Please email to us on care@sangrangjaipur.com

3. Returns and Cancellations

Q. Return and Refund Policy

Please refer to https://www.sangrangjaipur.com/pages/return-refund-policy

4. Shopping

Q. Do you ship internationally?

Yes, we ship worldwide

Q. How long will it take for an order to reach me?

It is our constant endeavor to deliver your orders on time.

Within India - Our general delivery time frame is 7-10 business days. In case of manufacturing delays, we might take 10-15 business days, this is mentioned on our website too!

International - From the time of shipping, your orders will take about 10-12 days to reach you.

In case your order doesn’t reach you by the expected delivery date, please write to us at care@sangrangjaipur.com or call us on 8949783399 . We will try our best to resolve your issues.

5. Payments

Q. What are the different modes of payment that you accept?

We accept all major modes of payment including Partial COD, you can select your desired method during the checkout process, on our website

Q. What should I do if the payment is debited but the order is not confirmed?

Please write to us at on care@sangrangjaipur.com or call +91 8949783399 WhatsApp on +91 8239388388 Our customer support team will be happy to help you. Our working hours are from 11 am to 7 pm (Monday - Saturday)

6. Account Related

Q. What if I have forgotten my password?

Please select the ‘Forgot your password’ option while Logging In. We will send you a link to change your password.

7. Account Related

Q. Where can I find offers?

Any kind of offer will be written at quick view of the product.

Q. Why can't I apply promo code?

Either the code is or wrong or has expired.